Headstones, Grave Markers
Including but not limited to bronze memorials, sandblasted granite memorials, laser engraved granite memorials (for people),
have a usual production lead time of 8-12 weeks from the time we have a signed layout proof from the purchaser. Special order
memorials, memorials requiring excessive customization or revisions will add on to the lead time. Lead times are tentative and
subject to change. Additionally, production is halted for a 2 week period over the Christmas/New Year holiday thus adding 2
weeks to production for orders that carry over during this period.
Most headstones and grave markers containing granite weighing in excess of 150 lbs are shipped via freight carrier and must
ship directly to the cemetery or a business address. It is important that the delivery destination be properly equipped to off load
the granite memorial otherwise it cannot be delivered there. Granite headstones and grave markers weighing less than 150 lbs
may be shipped either by freight carrier or UPS at our discretion. If liftgate service is required at the point of delivery, additional
fees will be incurred.
Granite headstones and grave markers will only be delivered to cemeteries or businesses which are staffed with a crew equipped
to properly receive these types of memorials. Casket Outlet will not deliver memorials to unattended cemeteries or businesses.
Furthermore, we cannot schedule a delivery time or request a phone call from the delivery company to the destination point prior
to delivery.
When a headstone or grave marker is ordered with selected delivery to a cemetery, our office will contact the cemetery to ensure
the memorial meets their requirements. We must obtain written approval from the cemetery that the memorial meets their
requirements and that they will accept delivery before the memorial will be scheduled for shipment. If the cemetery approves the
memorial but, will not accept delivery of it, we may at our discretion assist the customer in locating a memorial installer to accept
delivery and assist with installation. It is the responsibility of the customer to pay for additional fees incurred by this method.
If customer opts to have the memorial delivered to a destination other the cemetery and we have no way of verifying its
acceptability by the cemetery, then customer assumes all responsibility for insuring the memorial meets the requirements of the
cemetery where the memorial will be placed.
Bronze Only Memorials Products
Including but not limited to bronze grave markers, memorial plaques, scrolls and vases without granite product lead time is
normally 6-10 weeks upon approval of layout proof unless otherwise stated on the product's page. If layout proof is not offered
then lead time is 6-10 weeks from the time the order is placed and we have all the information needed for production. Finished
product is shipped via UPS, Purolator or similar delivery service. Expected delivery time is usually 3-10 business days depending
on final destination